SMS Terms & Conditions
SMS Terms & Conditions
Vital Transportation Corporation (“Vital,” “we,” “our,” or “us”) is committed to protecting the privacy of all customers who consent to receive SMS messages from us. The following SMS Terms & Conditions outline how we handle SMS communications with our customers, in accordance with industry standards and regulatory requirements.
1. SMS Consent Communication
We obtain mobile phone numbers exclusively for communication purposes.
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.
Consent to receive SMS messages is collected verbally during a conversation with the customer.
2. Types of SMS Communications
If you have consented to receive text messages from Vital Transportation Corporation, you may receive messages related to:
- Appointment reminders
- Follow-up messages
- Billing inquiries
- Dispatch updates or delivery confirmations
Example:
“Hello, this is a friendly reminder of your upcoming pickup appointment with Vital Transportation at 91 New England Ave, Piscataway, NJ on May 30 at 3:00 PM. You can reply STOP to opt out of SMS messaging from Vital at any time.”
3. Message Frequency
Message frequency may vary based on the type of service or communication.
Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”
4. Potential Fees for SMS Messaging
Standard message and data rates may apply. These charges depend on your mobile carrier’s pricing plan and may vary for domestic or international messages.
5. Opt-In Method
You may opt-in to receive SMS messages from Vital Transportation Corporation in the following way:
- Verbally, during a conversation
This is the only method currently used for SMS opt-in. No SMS messages are sent without this verbal consent.
6. Opt-Out Method
You may opt out of SMS communications at any time:
- Reply “STOP” to any SMS message you receive
- Alternatively, contact us at dispatch@vitaltransportcorp.com or call (732) 515-9361 to be removed from our SMS list
7. Help
If you need assistance regarding SMS messages:
- Reply “HELP” to any SMS you receive
- Or contact us directly at:
- dispatch@vitaltransportcorp.com
- (732) 515-9361
8. Standard Messaging Disclosures
Message and data rates may apply
Message frequency may vary
You may opt out at any time by texting “STOP”
For help, reply “HELP” or contact us directly
Refer to our Privacy Policy and Terms of Use for additional details
