SMS Terms & Conditions
SMS Terms & Conditions
Vital Transportation Corporation (“Vital,” “we,” “our,” or “us”) is committed to protecting the privacy of all customers who consent to receive SMS messages from us. The following SMS Terms & Conditions outline how we handle SMS communications with our customers, in accordance with industry standards and regulatory requirements.
1. SMS Consent Communication
To comply with industry requirements and ensure transparent communication, Vital Transportation Corporation obtains clear permission before sending any SMS messages.
We obtain consent verbally by asking:
“Do you agree to receive text messages from Vital Transportation Corporation regarding scheduling, service updates, or account-related information? Message and data rates may apply based on your mobile plan. Message frequency may vary. You can reply STOP at any time to opt out or HELP for support. For details, please visit our Privacy Policy at https://vitaltransportationcorp.com/privacy-policy/ and SMS Terms at https://vitaltransportationcorp.com/sms-terms-conditions/.”
Consent to receive SMS messages is collected verbally during a conversation with the customer and we do not send messages without a confirmed opt-in.
Note: The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.
2. Types of SMS Communications
If you have consented to receive text messages from Vital Transportation Corporation, you may receive messages related to:
- Appointment reminders
- Follow-up messages
- Billing inquiries
- Dispatch updates or delivery confirmations
3. Examples of SMS Messages
You may receive texts like:
1) Appointment Reminder
“Reminder: Your pickup with Vital Transportation is scheduled for June 15 at 2:00 PM at 91 New England Ave, Piscataway, NJ. Reply STOP to unsubscribe. HELP for support.”
2) Billing Notification
“Vital Transportation: Your invoice is ready. View details or contact billing. STOP to cancel. HELP for assistance.”
3) Dispatch Confirmation
“Your vehicle is on route for today’s pickup. Arrival expected at 3:30 PM. Reply STOP to opt out, HELP for support.”
4) Follow-up
“Thank you for choosing Vital Transportation. If you have questions or feedback, reply HELP. To stop messages, reply STOP.”
5) Service Update
“Service update: Your scheduled delivery is confirmed for Monday, July 1. STOP to cancel messages. HELP for support
4. Message Frequency
Message frequency may vary based on the type of service or communication.
Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”
5. Potential Fees for SMS Messaging
Standard message and data rates may apply. These charges depend on your mobile carrier’s pricing plan and may vary for domestic or international messages.
6. Opt-In Method
You may opt-in to receive SMS messages from Vital Transportation Corporation in the following way:
- Verbally, during a conversation
This is the only method currently used for SMS opt-in. No SMS messages are sent without this verbal consent.
7. Opt-Out Method
You may opt out of SMS communications at any time:
- Reply “STOP” to any SMS message you receive
- Alternatively, contact us at dispatch@vitaltransportcorp.com or call (732) 515-9361 to be removed from our SMS list
8. Help
If you need assistance regarding SMS messages:
- Reply “HELP” to any SMS you receive
- Or contact us directly at:
- dispatch@vitaltransportcorp.com
- (732) 515-9361
9. Standard Messaging Disclosures
- Message and data rates may apply
- Message frequency may vary
- You may opt out at any time by texting “STOP”
- For assistance, text HELP or visit our website at https://vitaltransportationcorp.com/.
- Visit https://vitaltransportationcorp.com/privacy-policy/ to review how we collect, use, and protect your personal information.
